In this section
Being open is one of our values.
So we publish a range of information about how we're performing as a business.
- Jump to our latest performance figures.
- A key way for us to monitor how we're doing is through the Tenant Satisfaction Measures. Click here to view our latest figures.
- If you're a B3Living customer, our website includes a dedicated section on our customer service standards and we publish an annual report showing how we did against those standards.
0%
overall customer satisfaction
0
new homes completed (23-24)
0%
customers satisfied with their recent repair
- Customers satisfied that we're easy to deal with =79%
- Customers satisfied that we listen and act on their views = 72%
- Number of complaints upheld = 73%
- Customers satisfied with how we deal with complaints = 48%
- Customers satisfied that their home is safe and secure = 81%
- Homes that meet the Decent Homes Standard = 100%
- Blocks with an in-date fire risk assessment = 100%
- Homes with a valid gas certificate = 100%
- Priority 'A' fire risk works currently overdue = 0%
- Overall safety compliance (incl. asbestos, electrical, fire risk, gas, lifts, legionella) = 100%
- Overall SAP rating = 77%
- Rented homes with an EPC rating of C or above = 86%
- SHIFT rating = GOLD
- Regulatory rating = G1 V1
- Customers satisfied that their rent is good value for money = 84.3%
- Total arrears (rented stock) = 0.62%
- Gearing = 43%
- Interest coverage = 187%
- Return on capital employed (ROCE) – 5.07%
- EBITDA MRI Interest Rate Cover – 176.2%
Annual figures (2023-24)
- Turnover = £45.5m
- Operating surplus = £9.4m
- Operating margin (social housing lettings) – 44%
- Investment in existing homes - £14.5m
- Investment in building new homes = £19.5m
- Reinvestment = 5.6%
- Homes delivered this year (so far) = 53
- Homes being built in the Borough of Broxbourne = 84%
- Average time to relet a home 33 days
- Median gender pay gap = 0%
- Median ethnicity pay gap = 0.5%